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CTCCareer Technical Centre
Hospitality, Culinary & Tourism

Hotel & Front Office Operations

The front desk is where a hotel’s reputation is made. Practise reservations, arrivals, complaint recovery and night audit routines on a training property management system.

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Duration
12 or 24 weeks
Delivery
In-person training
Format
Training and workshop style
Study load
20 hours per week
Class size
14 learners maximum
Award
CTC Certificate of Completion
Visa route
Visitor Visa
Campus
Nanaimo, British Columbia

What you will be able to do

By the end of the twelve weeks you will have demonstrated each of these practically, under supervision, in our workshops.

  • Process reservations, arrivals and departures on a PMS
  • Resolve a guest complaint using a structured recovery approach
  • Coordinate with housekeeping and maintenance effectively
  • Complete daily front-office reporting

Course structure

Twelve weeks, running Monday to Friday at 20 hours per week. Roughly seventy percent of contact time is practical work.

  1. 1Week 1–2 — The hospitality sector, guest expectations and service standards
  2. 2Week 3–4 — Reservations, rate types, availability and channel basics
  3. 3Week 5–6 — Check-in, check-out and property management system practice
  4. 4Week 7–8 — Guest communication, complaint handling and service recovery
  5. 5Week 9–10 — Housekeeping coordination, night audit and reporting
  6. 6Week 11–12 — Upselling, teamwork and a simulated front-desk operations week

Where it can lead

This is entry-level vocational training. It is designed to make you employable in supporting and assistant roles, and to give you a credible starting point for an apprenticeship or further certification.

Front desk agentReservations agentGuest services associateNight auditor trainee

Entry requirements

  • Minimum age 18 at the start of the intake
  • Secondary school certificate or equivalent work experience
  • Conversational English (CLB 4 / IELTS 4.5 equivalent) — no test certificate required
  • A valid passport with at least 6 months validity beyond the intake end date

No documents are required to apply. We may ask to see your passport and qualification certificates during enrolment, after your place is confirmed.

Choose how long you stay

This course is taught over twelve weeks. You can finish there, or continue into a twelve-week placement with a local company — working on real jobs alongside their staff — and leave with hands-on experience and an employer reference as well as your certificate.

12 weeks

CAD 2,835

The taught program on its own

  • 12 weeks of in-person workshop training
  • CTC Certificate of Completion
  • Under six months, so a visitor visa is sufficient

Admission, course and accommodation fees combined.

Apply for 12 weeks
Includes work placement

24 weeks

CAD 3,485

The same training, plus 12 weeks inside a real company

  • Everything in the 12-week route
  • A further 12 weeks placed inside a host company
  • Hands-on work on real jobs, supervised and assessed
  • An employer reference alongside your certificate
  • Still under six months in total, so a visitor visa still applies

Total includes the CAD 650 company placement fee.

Apply for 24 weeks

How to apply

The full process takes around ten weeks from application to arrival. Here are the first four steps.

  1. 1

    Submit application

    You

    Complete the online application form with your personal details, qualification, and the subject area and course you would like to study. No documents need to be uploaded.

    15 minutes

  2. 2

    Application review

    CTC

    The CTC admissions team reviews your application against the entry requirements for your chosen course and confirms seat availability for your intended intake.

    3–5 working days

  3. 3

    Receive invitation letter

    CTC

    Successful applicants receive an official invitation letter by email, confirming the course, intake dates, delivery mode and fees. This letter supports your visitor visa application.

    Within 2 working days of a decision

  4. 4

    Pay CAD 150 admission fee

    You

    Pay the one-off admission fee to confirm your place. Your seat is held for the intake named on your invitation letter.

    Within 14 days of the invitation letter

See all 9 steps

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Ready to start Hotel & Front Office Operations?

Twelve weeks, in person, on the tools. Submit your application in about fifteen minutes — no documents to upload.

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12 weeks · In-person training · Study permit not required — attend on a visitor visa