12 weeks
Professional Cooking Fundamentals
Knife skills, stocks, sauces and line cooking in a working teaching kitchen.
In-person Course details
Hospitality, Culinary & Tourism
Hotel & Front Office Operations
The front desk is where a hotel’s reputation is made. Practise reservations, arrivals, complaint recovery and night audit routines on a training property management system.
- Duration
- 12 weeks (3 months)
- Delivery
- In-person training
- Format
- Training and workshop style
- Study load
- 20 hours per week
- Class size
- 14 learners maximum
- Award
- CTC Certificate of Completion
- Visa route
- Visitor Visa
- Campus
- Nanaimo, British Columbia
What you will be able to do
By the end of the twelve weeks you will have demonstrated each of these practically, under supervision, in our workshops.
- Process reservations, arrivals and departures on a PMS
- Resolve a guest complaint using a structured recovery approach
- Coordinate with housekeeping and maintenance effectively
- Complete daily front-office reporting
Course structure
Twelve weeks, running Monday to Friday at 20 hours per week. Roughly seventy percent of contact time is practical work.
- 1Week 1–2 — The hospitality sector, guest expectations and service standards
- 2Week 3–4 — Reservations, rate types, availability and channel basics
- 3Week 5–6 — Check-in, check-out and property management system practice
- 4Week 7–8 — Guest communication, complaint handling and service recovery
- 5Week 9–10 — Housekeeping coordination, night audit and reporting
- 6Week 11–12 — Upselling, teamwork and a simulated front-desk operations week
Where it can lead
This is entry-level vocational training. It is designed to make you employable in supporting and assistant roles, and to give you a credible starting point for an apprenticeship or further certification.
Front desk agentReservations agentGuest services associateNight auditor trainee
Entry requirements
- Minimum age 18 at the start of the intake
- Secondary school certificate or equivalent work experience
- Conversational English (CLB 4 / IELTS 4.5 equivalent) — no test certificate required
- A valid passport with at least 6 months validity beyond the intake end date
No documents are required to apply. We may ask to see your passport and qualification certificates during enrolment, after your place is confirmed.
How to apply
The full process takes around ten weeks from application to arrival. Here are the first four steps.
- 1
Submit application
YouComplete the online application form with your personal details, qualification, and the subject area and course you would like to study. No documents need to be uploaded.
15 minutes
- 2
Application review
CTCThe CTC admissions team reviews your application against the entry requirements for your chosen course and confirms seat availability for your intended intake.
3–5 working days
- 3
Receive invitation letter
CTCSuccessful applicants receive an official invitation letter by email, confirming the course, intake dates, delivery mode and fees. This letter supports your visitor visa application.
Within 2 working days of a decision
- 4
Pay CAD 150 admission fee
YouPay the one-off admission fee to confirm your place. Your seat is held for the intake named on your invitation letter.
Within 14 days of the invitation letter
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Ready to start Hotel & Front Office Operations?
Twelve weeks, in person, on the tools. Submit your application in about fifteen minutes — no documents to upload.
12 weeks · In-person training · Study permit not required — attend on a visitor visa